COVID-19

We hope you and all your loved ones safe and healthy in this difficult time caused
by COVID-19 worldwide.

As the travel industry has been affected by corona-virus globally to best assist you and reduce
the volume of stress we would like to inform you that we will process customer-requested
modifications or cancellations for their existing bookings upon guests request, free of charge.

MODIFICATION OPTIONS:
1. Non-refundable reservation
The guests with a non-refundable reservation now have an option to modify their reservation
dates free of charge. After hotel management accept guest request, the guest will received an
official hotel confirmation via email with attached credit voucher of the amount which has been
debited from the guest credit card after reservation.

2. Debited deposit
The guests who’s deposit has been already debited, have the same option to modify their
reservation dates free of charge. After hotel management accept guest request, the guest will
received an official hotel confirmation via email with attached credit voucher of the amount
which has been debited from the guest credit card after reservation.

3. In case, you have canceled your reservation with debited deposit
We would like to take this opportunity to ask our guests to consider their cancellation request
and instead of cancellation to modify their reservation dates for later period free of charge with
provided credit voucher of the amount which has been debited from the guest credit card after
reservation.

The credit voucher is valid for the period of 18 months from the day guest modification request
will be confirmed by hotel management via email. For the summer season 2020 modification
dates are available until 15/10/2020 or in the next summer season during of the period:
15/05/2021 – 15/10/2021.

You can easily contact us through the email of the online reservation channel you have booked
your holidays with or directly on our hotel email address: info@lotushotel.gr at any time.
In closing, we would like to wish all of our customers around the world good health, good
fortune and an early return to the life we all enjoyed such a short time ago.

Best regards,
Lotus Hotel Apartments
Front Office/ Reservation department
info@lotushotel.gr

Contact us

Box:73100
Kato Daratso – Chania – Crete
Tel: +30 28210 31660
Fax: +30 28210 34003
Email: info@lotushotel.gr

Lotus Hotel
Apartments

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Lotus Hotel Apartments

Contact us

Box:73100
Kato Daratso – Chania – Crete
Tel: +30 28210 31660
Fax: +30 28210 34003
Email: info@lotushotel.gr